General Terms and Conditions

Terms and Conditions

As users of our platform, we want to ensure that you understand the rules that govern your use of our services. This Terms and Conditions page outlines the agreements and responsibilities that apply to all accounts on our website.

We operate as a company (Flybergom B.V.) with a mission to provide a safe and enjoyable online experience for all users. We believe in transparency and honesty, which is why we're committed to clearly communicating how you can use our services responsibly.

Account Responsibilities

1. User Registration: You must register an account on our website by providing accurate personal details, including your name, email address, and date of birth.
2. Account Verification: We may request additional documentation or verification steps to confirm the accuracy of your registration information. This is for security purposes only.
3. Password Security: Your password should be kept confidential at all times and not shared with anyone else.

Eligibility Requirements

1. Age: Our platform is designed for users aged 18 years old and above, as required by UK law.
2. Location: Unfortunately, due to regulatory requirements, we cannot accept account registrations from certain jurisdictions (please see below for a list of restricted countries).

Acceptable Platform Use

1. General Conduct: We expect all users to use our platform responsibly and in accordance with the spirit of online gaming and betting regulations.
2. Responsible Gaming: Please be aware that our services may not be suitable for individuals who experience or are prone to problematic gaming habits.

General Bonus and Promotion Rules

1. Bonus Terms: Any bonus offered by us must be used within a specified time frame, as detailed in the relevant promotional terms and conditions.
2. Bonus Abuse: We reserve the right to cancel any bonuses if we suspect abuse of our promotions or services.

Deposits and Withdrawals

1. Deposit Methods: You may deposit funds into your account using certain payment methods available on our platform (subject to regulatory restrictions).
2. Withdrawal Checks: All withdrawals will be subject to a standard processing time, after which the funds will be transferred back to you via one of the above-mentioned deposit methods.
3. Age Verification and Deposits: Users who are under 25 years old may only make deposits by using alternative payment methods.

Dispute Resolution

1. Queries and Disputes: If there is an issue or dispute regarding any transaction, your account balance, or our services in general, please contact us via one of the channels available on our website.
2. Resolution Process: We will investigate all queries thoroughly and provide a response as soon as possible.

Updates to Terms and Conditions

1. Regular Review: These terms are subject to regular review by our company (Flybergom B.V.), which may result in changes or additions from time to time, so we recommend checking this webpage regularly for updates.
2. Notification of Changes: In cases where significant modifications are made, you will be informed via email notification.

Restricted Countries

We cannot provide services to users based in the following countries due to regulatory requirements:

United StatesAustralia